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1.  What is Your Best Marketing Plan or Strategy for My Needs?
2.  Best Marketing Plan / Strategy
3.  What Are the Top Three Things That Separate You From Your Competition?
4.  Top Three Things That Make the Agent Different
5.  May I Review Documents Before I Will Be Asked to Sign?
6.  How Will You Help Me Find Other Professionals?
7.  Affiliation with Related Professionals
8.  How Much Do You Charge?
9.  Other Questions

What is Your Best Marketing Plan or Strategy for My Needs?

As a buyer, you will need to know:

  • How will you search for my new home?
  • How many homes will I likely see before I find a home I want to buy?
  • Will I be competing against other buyers?
  • How do you handle multiple offers?
  • Do you present offers yourself?

As a seller, you will need to know:

  • Specifically, how will you sell my home?
  • What is your direct mail campaign?
  • Where and how often do you advertise?
  • Will you show me a sample flyer?
  • How do you market online?

Best Marketing Plan / Strategy

As a buyer, you should expect to see 5 to 7 homes a day, for as long as it takes to find your home. All the homes should fit your parameters, and the agent should preview those homes for you. The agent should also agree to solely represent you and not represent other buyers who are competing for the same inventory.

As a seller, you would like your agent to advertise weekly for you, do direct mail, send e-flyers, produce four-color brochures, and present you with a marketing campaign designed specifically for you.

What Are the Top Three Things That Separate You From Your Competition?

A good agent won't hesitate to answer this question and will be ready to fire off why she is best suited for the job. Everyone has their own standards, but most consumers say they are looking for agents who say they are:

  • Honest and trustworthy
  • Assertive
  • Excellent negotiators
  • Available by phone or e-mail
  • Good communicators
  • Friendly
  • Analytical
  • Able to maintain a good sense of humor under trying circumstances

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Top Three Things That Make the Agent Different

Examples can range from marketing to knowledge. Acceptable answers are:

  • Extensive online marketing
  • Good negotiation skills
  • Assertive, doesn't take no for an answer
  • Strong communicator.

May I Review Documents Before I Will Be Asked to Sign?

A sign of a good real estate agent is a professional who makes forms available to you for preview before you are required to sign them. If at all possible, ask for these documents upfront.

As a buyer, ask for copies of the following:

  • Buyer's Broker Agreement (is it exclusive or non-exclusive?)
  • Agency Disclosures
  • Purchase Agreement
  • Buyer Disclosures

As a seller, ask to see:

  • Agency Disclosure
  • Listing Agreement

How Will You Help Me Find Other Professionals?

Let the real estate agent explain to you who she works with and why she chooses these professionals. Your agent should be able to supply you with a written list of referring vendors such as mortgage brokers, home inspectors and title companies. Ask for an explanation if you see the term "affiliated" because it could mean that the agent and her broker are receiving compensation from one or all of vendors, and you could be paying a premium for the service.

Affiliation with Related Professionals

Ask the agent if the title company she recommends charges competitive fees. All agents build teams of professionals, from title companies to escrow officers to mortgage lenders, home inspectors and appraisers. Ask if the agent's company is receiving compensation for the referral. If so, you might want to choose another professional. Payment of some referral fees are against the law.

How Much Do You Charge?

Don't ask if the fee is negotiable. All real estate fees are negotiable. Typically, real estate agents charge a percentage, from 1% to 4% to represent one side of a transaction: a seller or a buyer. A listing agent may charge, for example, 3% for herself and another 3% for the buyer's agent, for a total of 6%.

Other Questions

You might ask the agent to reiterate your goals and objectives. If the agent does not appear to have a thorough understanding of what you want, despite your attempts to explain what you want, then hire somebody else. Some agents do not listen very well. You want an agent who will listen to you and communicate with you. The best way to find out if the agent comprehends your desires is to ask the agent to repeat it back to you.

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